At BlowsMeAway we take customer satisfaction very, very seriously. We know that, for a business conducted largely over the internet and not in person, in a small community tightly linked through mutual interest and many internet forums, one dissatisfied customer is one too many. Word of mouth is our ONLY advertising so we want to be sure every customer feels their experience with BlowsMeAway was not only satisfactory, but way beyond their expectations. During the month of April 2009 we enlisted the services of a firm named zoomerang.com to help us survey our customers about their experiences with BlowsMeAway Productions and our products. Emails were sent to hundreds of customers inviting them to fill out the short online form. The following are the unedited results. (And a big thank you to those who took the time to fill out the survey!)
The following data is expressed in % of total:
We are very happy with a 99% satisfaction rating. But we want 100%, so we looked at the few people who said they were very dissatisfied. One turned out to be a competitor. Go figure. One was a happy customer who clicked the wrong button. And one had a genuine issue with one of our products. This is not a "one size fits all" business. Had this customer contacted us, we are completely confident that we would have addressed his concern. But he didn't.
What does all this mean? If you do business with BlowsMeAway Productions, you are very likely to be very pleased with the entire experience. And if for any reason you're not? We want to hear from you. Please give us the opportunity to make it right.